United Community Action Network
Helping People, Changing Lives - Serving Douglas and Josephine Counties
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Health Insurance Information and Enrollment Assistance and Prescription Assistance

UCAN helps people in the communities we serve learn about health insurance and enroll in insurance programs. We also help people waiting to obtain their insurance obtain free and low-cost medicines and medical supplies. We currently provide the following services:

Senior Health Insurance Benefits Assistance (SHIBA)

SHIBA is a part of a network of state health insurance programs (SHIP) found across the United States. Through this program, we offer free and unbiased information, counseling, and assistance regarding senior health insurance. We can answer questions like:

  • How do I compare Medicare prescription drug plans?
  • What is Medicare Advantage?
  • What is Medigap?
  • How do I get help with Medicare costs?
  • I've been considering long-term health care insurance. What questions should I ask?
  • I can't make sense of my Medicare statements and medical bills. What do I do next?

Though we do not enroll seniors in a particular health care plan, answers to these questions help guide them to select the plan that's best for them. SHIBA volunteers also add in the resolution of billing errors, and provide advocacy when fraud may be identified.

Oregon Health Plan Assistance

We provide the facts on enrollment requirements and eligibility for the Oregon Health Plan, as well as provide certified application assistants to help individuals navigate the health care system. Our staff are available in both counties to provide one-on-one service, as well as public outreach, education events and advocacy for applicants that may need special assistance.

Prescription Assistance

With the significant expansion of Medicaid in Oregon, most people now have the means to obtain prescriptions. But many people are still in the process of enrolling in Medicaid or in Medicare's prescription drug plan. Our program helps qualified individuals obtain necessary medicines and medical supplies. We help individuals navigate pharmaceutical company support programs, which have a wide array of eligibility standards, while individuals wait for approval of their insurance application. We also advocate on behalf of individuals for needed prescriptions. This ensures that individuals have their immediate need for prescriptions met.